Last updated: October 10, 2023
Thank you for choosing Maney. At Maney ("Maney," "we," "us"), we deeply respect your privacy and want to ensure that you have a clear understanding of how we collect, use, and share your data. This Privacy Policy outlines our data collection practices and details your rights concerning your personal information.
This Privacy Policy is applicable when you access or use Maney's websites, mobile applications, APIs, or associated services (collectively referred to as the "Services"). It also extends to potential customers of our digital platform and vendor services.
By making use of the Maney platform, you consent to the terms set forth in this Privacy Policy. If you do not agree with this Privacy Policy or any other agreement governing your use of the Platform, we kindly ask that you refrain from using our Services.
For the purposes of this Privacy Policy:
Types of Data Collected
Personal Data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
Permissions required by Maney App
Maney App require the following permissions with the consent of the user.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
1. Types of information we collect and the methods of collection.
We employ various methods to gather information about you when you engage with Maney Site. This information serves multiple purposes, including enhancing the quality and functionality of Maney Site and tailoring your user experience. The categories of personal information we may collect from you encompass:
a) Identifier
This includes information such as your name, surname, business name, email address, postal address, phone number (including mobile phone number) logo, profile photo.
b) Demographic information
This pertains to data like your age, birthdate, and gender.
c) Financial information
For certain services on our Sites, this category includes billing information and credit or debit card account information.
d) Commercial information
This includes survey responses, details of your current and prior appointments, favourite service providers, special service provider requests, passwords, contact information for people you add to or notify of your appointments through our Sites.
e) Location information
If you use our mobile application for appointment booking or payment, we collect your mobile device ID, precise location data, and the locations for service provider searches that you select.
f) Inferences regarding your preferences and other characteristics
This category encompasses assessments of the types of services you may be interested in, based on the personal information provided in points a) to e) above. You can review or edit the personal data you've provided to us at any time by accessing "Profile" > "Settings" > "Account Details" in the Maney Site.
We may acquire information about into how you use our website through certain technologies, such as:
g) Cookies:
When you visit our site, we use tiny data files known as "cookies." Imagine them as helpful little tags that reside on your computer, phone, or in emails we send you. Cookies have unique IDs and serve several purposes. They help us enhance our site and make your experience smoother. For example, cookies show us which parts of our site you find interesting, count how many visits we get, and more. Importantly, we may also check information stored in cookies from Third-Party Platforms you use, but only as allowed by your agreement and privacy settings with those platforms. Any information shared with these Third-Party Platforms aligns with their terms and your privacy settings.
h) Web Beacons:
Another tool we use is called "web beacons," which are like invisible counters. These electronic images work on our site or in our emails. Their job is to assist in delivering cookies, count site visits, help us understand how you use our site, assess the effectiveness of our campaigns, and inform us if you open and act upon our emails.
2. How We Use Information We Collect
The personal information we collect through our Maney Site is used for the purposes detailed in this Policy or disclosed to you on our Sites, or as required in connection with our services. This information may be employed for the following purposes:
a) Registration and Usage:
When you register for or use our Maney Services or platform, or establish an account with us.
b) Form Submissions:
When you submit any form, including, but not limited to, application forms or other forms associated with our services, whether online or in physical form.
c) Appointment Management:
To facilitate the creation and modification of appointments made through our Maney Site.
d) Site Enhancement:
To operate and enhance our Sites and services.
e) Interaction:
When you engage with us through various channels, such as telephone calls (which may be recorded), written correspondence, in-person meetings, social media platforms, and emails. This includes interactions with our
customer service regarding your comments and queries.
f) Contest Handling:
To process and deliver contest entries and rewards.
g) Advertising:
To display relevant advertising.
h) Communication:
To communicate with you about contests, offers, promotions, rewards, upcoming events, and other news pertaining to the services provided by Maney, our subsidiaries, affiliates, select Vendors, and other chosen partners.
i) Data Enhancement:
To link or combine your information with other personal data acquired from third parties. This is done to better understand your requirements and offer improved services.
j) Payment Authentication:
To authenticate your credit or debit card account information.
k) Customization:
To comprehend your preferences and enhance, personalize, and customize your experience on our Site and services. This may include analyzing your appointment history to provide recommendations about other Vendors that may interest you.
l) User Interaction:
To enable other users to interact with you, connect with you, or view some of your activities on the Platform. This includes informing you when another User has sent you a private message, posted a comment for you on the Platform, or connected with you using the social features on the Platform.
m) Research and Analysis:
To conduct research, analysis, and development activities, which may encompass data analytics, surveys, service development, profiling, and the analysis of how you utilize our Services. This information is used to recommend services relevant to your interests, improve our Services, and enhance your overall customer experience.
3. How We Share Information
a) Information shared with Service Providers
b) Payment Card Information
c) Sharing on Social Media
d) Sharing with Others
Here’s how we handle sharing your information:
i) With Your Authorization:
ii) With Our Partners:
iii) For Payment Processing:
As explained in the "Payment Card Information" section, we share your credit or debit card details with third parties for secure payment processing.
iv) For Service Improvement:
Aggregated statistical data is shared to enhance our site's services.
v) With Service Providers:
vi) No Selling of Personal Information:
vii) Legal Compliance and Emergency Situations:
viii) Business Transaction:
ix) Aggregated or non-identifiable Information:
4. Security of Your Personal Information
a) At Maney, safeguarding your personal information is a top priority. We take reasonable steps to prevent loss, misuse, unauthorized access, and other potential risks. Here's how:
i)Encryption Technology:
When transmitting credit or debit card details through our site, we use encryption technology, like Secure Sockets Layer (SSL), to ensure protection.
ii)No Direct Storage:
Importantly, Maney doesn't store your credit or debit card account information directly. We prioritize the security and confidentiality of this sensitive data.
iii)Third-Party Agreement:
Our agreements with third parties handling your card information require them to maintain its security and confidentiality.
However, while we employ robust security measures, we can't guarantee absolute security. There's a minimal risk that transmissions or personal information may face unauthorized access. In such cases, beyond our control, we assume no liability.
b) Your Role in Security:
You play a crucial role in keeping your information secure:
i)Confidential Information:
Never share your user name, password, or other security details associated with your Maney account with anyone.
ii)Authorized Access:
If instructions are received using your user name and password, we consider it authorized by you. Ensure your login details are known only to you.
5. Your Personal Information, Your Rights
At Maney, we believe in transparency and respect for your rights regarding your personal information. Here's a breakdown of what you're entitled to:
a) Right to Information
i)You have the right to know the categories and specific pieces of personal information collected about you in the last 12 months.
ii) You can request information on the sources, purposes, and categories of third parties with whom we share your information.
iii) You also have the right to know if your personal information has been disclosed for business purposes.
b) Right to Update:
You can update your personal information to ensure it stays accurate and relevant.
c) Right to Deletion:
d) Non-Discrimination:
You won't face discrimination for exercising your rights. Your service quality and pricing won't change unless related to the value provided to Maney by your data.
e) How to Exercise Your Rights:
i)Reach out to Maney in accordance with Section 8 below.
ii)We may take reasonable steps to verify your identity before responding.
f) Additional Rights:
i)You can update or remove financial account information.
ii)Deactivate your Maney account anytime.
6. Your Control, Your Choices: Managing your information with Maney
1.Email Preferences:
You can opt out of receiving promotional emails by following the instructions in those emails. Even if you opt out, non-promotional emails about your Maney account or our ongoing business relations may still be sent.
2.Contact Preferences:
For any changes to your contact preferences or information, including opting out of sharing your personal information with third parties, send your requests to our contact information provided below.
i. Cookie Management
Adjust your cookie settings based on your preferences. Most web browsers are set to accept cookies by default, but you can choose to remove or reject them. Note that this may impact certain features or services on our Sites.
ii. Location Services:
If you're a Maney application user, review and edit your consents at any time by navigating to "Profile" > "Settings" > "Maney App" > "Consent to Receiving Messages" within the Maney application.
If you prefer not to share your location, most mobile devices allow you to turn off location services. Contact your mobile service carrier or device manufacturer for guidance. Keep in mind that disabling location services may affect certain features or services on our Sites.
7. Protection of Children’s Privacy
Our platform, designed for a diverse audience, is not intended for individuals under the age of 18. We do not knowingly gather personal information from children in this age group through our platform. If you suspect that a child under 18 has submitted personal information to us, kindly reach out using the contact details provided in the "How to Reach Maney" section of this Website Privacy Notice. Your cooperation in ensuring the privacy and safety of children is appreciated
8. How to Reach Maney
For inquiries about accessing, modifying, or deleting your personal information, we're here to assist. Reach out through these channels:
§ Visit our website.
§ Email us at help@maney.app
§ Address: Maney Sdn Bhd, D-9-3, Level 11, Menara Uncang Emas, 85 Jalan Loke Yew, 55200 Kuala Lumpur. Malaysia.
§ Call our dedicated customer support at +60 3 2711 9319
You have the right to lodge a complaint with a data protection authority in Malaysia where an alleged infringement of applicable data protection law occurs. Please Visit http://www.pdp.gov.my/index.php/my/